Norterra Family Medicine at 2060 West Whispering Wind Drive #173 in Phoenix, Arizona

Customer Reviews about Norterra Family Medicine

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  Scheduled appointment months out. Patient communication with staff not passed on to doctor. Communication with doctor not possible except for few minutes doctor is in the exam room. Poor communication between staff, doctor and patient. Minimal time with doctor. No follow up.
  October 24, 2017

  by Darra Elena
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  BEWARE! From a family medical facility you would expect fair practices and somewhat personalized service. My daughter made an appointment for a well women visit which was fully covered by our insurance but when asked how she was feeling she told them she was having stomach pains. Without informing her that they would be treating her for the stomach pains and not providing the well women visit she scheduled they proceeded to code the office visit as a non well women visit which ended up costing her $95 out of pocket. Needless to say the well women visit never took place. When confronted with this issue they said that we had to take it up with the scheduler. I made at least 5 phone calls to this office and got voicemail each time. No one picked up the phone. You might this twice about using this office if you like the personal touch. I choose to send this message to their website prior to posting this review and spoke to Crystal a billing manager and found her defending her office's practice. So I sent them the letter below. I hope this helps someone. Hello Crystal, After speaking with you and listening to the voicemail that you left on my daughter's phone I have concluded that your office did not handle my daughter's visit in a way congruent with good patient care. Or at least the kind of care we expect. You were more interested in defending what your staff did, how it affected your operation, and how busy you were rather than how my daughter was treated. Your own staff member was quoted using the term "coded," when attempting to inform Jasmine of a change to her visit. When my wife spoke with the doctor the doctor said she had no idea Jasmine was in for a well women visit. Crystal, you have convinced me that when it comes to discrepacies in your office with patients you will side with your staff and for this reason I have decided to post my review. Doctor's offices have to realize that it is already intimating to go to the doctors and now with the multiple insurance changes we need your cooperation in navigating the cost of healthcare. Jasmine came in for her free women's well visit and she should have been told specifically that it would cost her $95 to attend to the other symptoms she was asked about and that her well women visit would be still available for her to reschedule.
  September 19, 2017

  by Jamburritos Cajun Grillle Express

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